Shipping and Returns

Ireland Orders

Due to our quick processing times, orders cannot be changed once they have been placed.

General shipping for Ireland is €5.50 and generally takes 2-3 working days from dispatch.

We will send you an email as soon as your order dispatches. You will also receive a DPD tracking number to keep an eye on your shipment.

Duties and taxes are assessed by customs and are the responsibility of the customer.

We must be provided with a phone number so that you can be contacted by the courier company.

If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.

We will not be held liable for any postal delays which may occasionally occur.

Vat & duty are always the customer's responsibility.

Irish orders are shipped from our warehouse at :

Unit 5/6 Blarney Business Park, Blarney, Co. Cork , Ireland T23 CD71

UK Orders

General shipping for UK orders is £3.95 and generally takes 2-3 working days from dispatch. Next day delivery times are based on orders placed before 12pm GMT Monday - Thursday.

We will email you as soon as your order dispatches. You will also receive a tracking number so you can keep an eye on your shipment.

We must be provided with a phone number so that you can be contacted by the courier company.

We will not be held liable for any postal delays which may occasionally occur.
Vat & duty are always the customer’s responsibility.

UK Orders are dispatched from our warehouse at:

Units 2F-2G, Mucklow Park,Battery Way, Birmingham, B11 3RE, United Kingdom.

Returns:

Change of mind
If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.

If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.

Faulty products
If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible via info@hottools.ie. We will assess the issue and warranty and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.