Delivery & Returns

Order Confirmation

After placing your order, a confirmation email will be sent to your registered email address. If you do not receive the email within 15 minutes, please check your junk box as sometimes an automatic email can be filtered.

Alternatively, to confirm your order has been placed successfully, please log in and go to “My Account” at the top of the website and select “My Orders”.

For any inquiries, please contact [email protected]

Delivery Charges

We offer FREE delivery on all UK orders. International delivery is not available.

Delivery Times

Orders taken before 12pm Monday - Friday will be dispatched on the same day, and sent using a Next Day delivery service. Orders placed after 12pm, or over a weekend or bank holiday, will be dispatched the next working day.

Whilst we aim to deliver the next working day, please note orders can take up to 3 working days to be delivered.

Salon Promotions LTD is closed on all bank holidays, weekends and Christmas period; delivery times will be affected during those periods

Returns Policy

Changed your mind? No problem. Our returns policy means you can return an item within 14 days of when you received it. If the item is unused and in its original packaging, we’ll offer an exchange or a full refund. This does not affect your statutory rights.

Simply inform us you intend to make a return via e-mail [email protected] and then securely send your order back to us at: Prospect House, West Craven Business Park, West Craven Drive, Earby, Lancashire BB18 6JZ

Important: Please ensure you include the returns form below in your parcel. If this information is not included we may not be able to process your return or refund.

If your item(s) is faulty your return postage costs will be refunded to you, please include a copy of your receipt for this. Exchanges and refunds will be processed within 10 working days of receipt.

Download Returns Form >